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<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060">Hi Richard,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060"> It was good to meet you by phone earlier.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060">I am in account reviews all day, but I had a chance to follow up with Pete Merritt on this, and for this he asked that you redirect to Les Duckett. I have included Les on this email
and encourage you to call him directly at </span><span style="font-family:"Cambria","serif";color:#002060">703.363.8111 for this escalation. An email does not necessarily create an escalation, but a phone call definitely does.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060">Question: I show this ticket open on the secondary circuit,
</span><span style="font-family:"Cambria","serif";color:#002060">ETH1000C2-17095306. Is the primary circuit, ETH1000C1-17095305, not working as well?</span><span style="font-family:"Cambria","serif";color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060">Les –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060"> I’m not sure if you are on this yet, but the customer, NCEP, is escalating the resolution of this ticket, which has been open since 5/12/2015.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060">All –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060"> Please include me on any email correspondence on this.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060">Mark</span><span style="font-family:"Cambria","serif";color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:13.0pt;font-family:"Cambria","serif";color:#669933">Mark D. Twombly, PMP, ITILv3 Foundations<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Cambria","serif";color:#92938F">Program Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Cambria","serif";color:#92938F">732.767.2467 (L) / 732.328.8121 (M)</span><span style="font-size:9.0pt;font-family:"Cambria","serif";color:#7F7F7F"> /
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060"><a href="mailto:mark.twombly@centurylink.com"><span style="font-size:9.0pt;font-family:"Cambria","serif";color:blue">mark.twombly@centurylink.com</span></a></span><span style="font-size:9.0pt;font-family:"Cambria","serif";color:#7F7F7F">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060"><o:p> </o:p></span></p>
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</span><a href="http://www.thinkgig.com/"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue;text-decoration:none"><img border="0" width="23" height="23" id="Picture_x0020_2" src="cid:image002.gif@01D08F19.C740EE20" alt="bmg_home_think-gig-sm-icon"></span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060"> </span><a href="http://twitter.com/centurylinkbi"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060;text-decoration:none"><img border="0" width="26" height="23" id="Picture_x0020_3" src="cid:image003.png@01D08F19.C740EE20" alt="bmg_home_icon_twitter"></span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060"> </span><a href="http://www.youtube.com/centurylinkbusines"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060;text-decoration:none"><img border="0" width="20" height="29" id="Picture_x0020_4" src="cid:image004.png@01D08F19.C740EE20" alt="YouTube100"></span></a><a href="http://www.slideshare.net/CenturyLinkBusines"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue;text-decoration:none"><img border="0" width="31" height="31" id="Picture_x0020_5" src="cid:image005.jpg@01D08F19.C740EE20" alt="slideshare0"></span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:#002060"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Richard Peats - NOAA Affiliate [mailto:richard.peats@noaa.gov]
<br>
<b>Sent:</b> Friday, May 15, 2015 1:37 PM<br>
<b>To:</b> NCEP.List.ncepoutages@noaa.gov; Merritt, Peter; Twombly, Mark D; ncep.list.ncepnoc@noaa.gov; Richard Peats - NOAA Affiliate; doug fenderson - NOAA Federal; Cameron Shelton - NOAA Federal<br>
<b>Subject:</b> Disposition of Ticket Number 70911<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Peter, Mark et. al.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">We don't seem to be getting anywhere with this issue, could you please step in and get this escalated. Thanks.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">See users comments below.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.5pt">I should state this is definitely causing an operational impact. SPC isn't getting MRMS data and also are having a lot of latencies with nexrad data from dataflow. The MRMS products
that SPC uses are all for severe weather (RotationTracks, Hail probabilities, etc) and are very important to the forecasters. They are provided every 2 minutes due to the nature of severe weather forecasting and how quickly conditions can change. <br>
<br>
I hope that helps relay the urgency of the situation - this data is very important for SPC to do their job. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Holly</span><o:p></o:p></p>
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