... and now the site seems to be working again<br><br><div class="gmail_quote">On Thu, Jul 12, 2012 at 12:51 PM, Bradley Mabe <span dir="ltr"><<a href="mailto:bradley.mabe@noaa.gov" target="_blank">bradley.mabe@noaa.gov</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">WOC:<div><br></div><div>Sorry - we're now seeing the same problem with images not being available on the MAG site. We're seeing the same behavior when using the <a href="http://mag-edge.woc.noaa.gov" target="_blank">http://mag-edge.woc.noaa.gov</a> and ---</div>
<div>different from this morning's problem - we can't see images when using <a href="http://mag-w1.d.woc.noaa.gov" target="_blank">http://mag-w1.d.woc.noaa.gov</a></div><div><br></div><div>
<a href="http://mag-w1.d.woc.noaa.gov/NCOMAGWEB/appcontroller?page=Image&prevPage=Param&image=..%2FGemPakTier%2FMagGemPakImages%2Fgfs%2F20120712%2F12%2Fgfs_namer_030_300_wnd_ht.gif&fcast=030&model=GFS&area=NAMER&storm=&areaDesc=North+America+-+US+Canada+and+northern+Mexico&cat=MODEL+GUIDANCE&rname=UPPER+AIR+PARMS&pname=300_wnd_ht&cycle=07%2F12%2F2012+12UTC&imageSize=M&currKey=model&scrollx=0&scrolly=0&nextImage=yes" target="_blank">http://mag-w1.d.woc.noaa.gov/NCOMAGWEB/appcontroller?page=Image&prevPage=Param&image=..%2FGemPakTier%2FMagGemPakImages%2Fgfs%2F20120712%2F12%2Fgfs_namer_030_300_wnd_ht.gif&fcast=030&model=GFS&area=NAMER&storm=&areaDesc=North+America+-+US+Canada+and+northern+Mexico&cat=MODEL+GUIDANCE&rname=UPPER+AIR+PARMS&pname=300_wnd_ht&cycle=07%2F12%2F2012+12UTC&imageSize=M&currKey=model&scrollx=0&scrolly=0&nextImage=yes</a> </div>
<div><br></div><div>This specific url illustrates the problem.</div><div><br></div><div>We have confirmed that the images are made and on the site - we just can't see them through the web application.</div><div class="HOEnZb">
<div class="h5"><div><br><br>
<div class="gmail_quote">On Thu, Jul 12, 2012 at 9:25 AM, Mark Cooney <span dir="ltr"><<a href="mailto:mark.d.cooney@noaa.gov" target="_blank">mark.d.cooney@noaa.gov</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
UPDATE:<br>
<div><br>
Problem:<br>
2012-07-11 20:35:15 UTC Loss of electrical power to MAG systems in w2.<br>
<br>
Impact:<br>
</div><a href="http://mag.ncep.noaa.gov/" target="_blank">http://mag.ncep.noaa.gov/</a> was unavailable for about 45 minutes.<br>
<br>
Solution:<br>
2012-07-11 21:16:00 UTC WOC moved the service to the new BOB infrastructure.<br>
<br>
Additional Information:<br>
ITC MAG is back up and NCEP will continue to feed data, however at<br>
this time, ITC MAG is being considered as a backup only.<br>
<div><div><br>
On Thu, Jul 12, 2012 at 7:53 AM, Chi Kang <<a href="mailto:chi.y.kang@noaa.gov" target="_blank">chi.y.kang@noaa.gov</a>> wrote:<br>
> We resolved the issue. I am headed downtown. Someone will write up<br>
> the resolution.<br>
><br>
><br>
> On Thu, Jul 12, 2012 at 7:31 AM, SDM <<a href="mailto:sdm@noaa.gov" target="_blank">sdm@noaa.gov</a>> wrote:<br>
>> Hi Chi -<br>
>><br>
>> As I think I mentioned, Justin informed me that he did pull up an image<br>
>> successfully after the switch yesterday...and since there have been no<br>
>> complaints so far I'd guess this is a relatively new issue.<br>
>><br>
>> SDM Patrick<br>
>><br>
>><br>
>> On Thu, Jul 12, 2012 at 11:26 AM, Chi Kang <<a href="mailto:chi.y.kang@noaa.gov" target="_blank">chi.y.kang@noaa.gov</a>> wrote:<br>
>>><br>
>>> We will look into it. Why wasnt this either discovered during testing? Or<br>
>>> 14 hours ago? Or is this a new problem?<br>
>>><br>
>>> On Thursday, July 12, 2012, Bradley Mabe <<a href="mailto:bradley.mabe@noaa.gov" target="_blank">bradley.mabe@noaa.gov</a>> wrote:<br>
>>> > Chi,<br>
>>> > We are not able to see images on the new MAG site. We can navigate to an<br>
>>> > image page but the image itself is not displayed.<br>
>>> > Also, I get an error 404 when I try to use one of the direct link urls<br>
>>> > like:<br>
>>> ><br>
>>> > <a href="http://mag.ncep.noaa.gov/GemPakTier/MagGemPakImages/gfs/06/gfs_namer_012_precip_p03.gif" target="_blank">http://mag.ncep.noaa.gov/GemPakTier/MagGemPakImages/gfs/06/gfs_namer_012_precip_p03.gif</a><br>
>>> > I'm not sure what's going on - the site's navigation to the product<br>
>>> > images seems to work ok, but I'm not able to see the images once I navigate<br>
>>> > to them.<br>
>>> > Bradley<br>
>>> ><br>
>>> > On Wed, Jul 11, 2012 at 5:16 PM, Chi Kang <<a href="mailto:chi.y.kang@noaa.gov" target="_blank">chi.y.kang@noaa.gov</a>> wrote:<br>
>>> >><br>
>>> >> Due the level of impact, WOC is making the decision to moving MAG<br>
>>> >> services to the new cluster farm. Service should be restored at this<br>
>>> >> time.<br>
>>> >><br>
>>> >> ITC (legacy is still down and still should be flagging for data ingest)<br>
>>> >><br>
>>> >> On Wed, Jul 11, 2012 at 5:09 PM, Greg Kitson <<a href="mailto:greg.s.kitson@noaa.gov" target="_blank">greg.s.kitson@noaa.gov</a>><br>
>>> >> wrote:<br>
>>> >> > Problem:<br>
>>> >> > 2012-07-11 20:35:15 UTC Loss of electrical power to MAG systems in<br>
>>> >> > w2.<br>
>>> >> ><br>
>>> >> > Impact:<br>
>>> >> > The MAG is unavailable. WOC is investigating.<br>
>>> >> ><br>
>>> >> > Additional Information:<br>
>>> >> > On 7/11/2012 4:50PM, John Unekis wrote:<br>
>>> >> > The ITC is now safely on generator power, but street power is<br>
>>> >> > still missing.<br>
>>> >> > We are investigating the cause of the outage.<br>
>>> >> > On 7/11/2012 4:42 PM, John Unekis wrote:<br>
>>> >> > The ITC is experiencing a power failure, and the generator seems<br>
>>> >> > to be unable to support the load.<br>
>>> >> > We will perform an emergency shutdown of whatever equipment we<br>
>>> >> > are<br>
>>> >> > able to in the remaining time.<br>
>>> >> ><br>
>>> >> > Points of Contact:<br>
>>> >> > NOAA WOC - <a href="mailto:WOC@noaa.gov" target="_blank">WOC@noaa.gov</a><br>
>>> >> > NOAA NCEP PMB- <a href="mailto:NCEP.List.PMB-Dataflow@noaa.gov" target="_blank">NCEP.List.PMB-Dataflow@noaa.gov</a><br>
>>> >> > NOAA NCEP - <a href="mailto:SDM@noaa.gov" target="_blank">SDM@noaa.gov</a><br>
>>> >> > <a href="mailto:Bradley.Mabe@noaa.gov" target="_blank">Bradley.Mabe@noaa.gov</a><br>
>>> >> > NOAA WOC Web Admins - <a href="mailto:woc-outages@list.woc.noaa.gov" target="_blank">woc-outages@list.woc.noaa.gov</a><br>
>>> >> ><br>
>>> >> ><br>
>>> >> > Greg Kitson<br>
>>> >> > Principal Engineer<br>
>>> >> > Phone: 301.628.5665<br>
>>> >> > Mobile: 202.407.0919<br>
>>> >><br>
>>> >><br>
>>> >><br>
>>> >> --<br>
>>> >> Chi Y Kang<br>
>>> >> Principal Engineer<br>
>>> >> Phone: 301.628.5642<br>
>>> >> Cell: 240.338.1059<br>
>>> ><br>
>>> ><br>
>>><br>
>>> --<br>
>>> Chi Y Kang<br>
>>> Principal Engineer<br>
>>> Phone: 301.628.5642<br>
>>> Cell: 240.338.1059<br>
>><br>
>><br>
>><br>
>><br>
>> --<br>
>> Senior Duty Meteorologist<br>
>> NOAA/NWS/NCEP/NCO/PMB<br>
>><br>
><br>
><br>
><br>
> --<br>
> Chi Y Kang<br>
> Principal Engineer<br>
> Phone: 301.628.5642<br>
> Cell: 240.338.1059<br>
<br>
<br>
<br>
</div></div><span><font color="#888888">--<br>
Mark D. Cooney<br>
Principal Engineer<br>
Phone: 301.628.5695<br>
Cell: 240.479.1369<br>
</font></span></blockquote></div><br></div>
</div></div></blockquote></div><br>